Privacy Policy

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Privacy Policy

Last updated: 11.06.2024

This Privacy Policy describes how SS Sweet Home (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sssweethome.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law. If changes are significant, we will notify you via email or a prominent notice on our Site prior to the change becoming effective.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Legal Basis for Processing (GDPR Compliance)

We rely on the following legal bases to process your personal information:

Consent: Where you have provided your consent to process your personal information (you may withdraw your consent at any time).
Contract: Processing is necessary to perform a contract with you, including to provide the Services.
Legal Obligation: Processing is necessary to comply with our legal obligations.
Legitimate Interests: Processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.
Vital Interests: Processing is necessary to protect someone’s life.
Public Interest: Processing is necessary to perform a task carried out in the public interest or in the exercise of official authority vested in us.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Shopping information including the items you view, put in your cart or add to your wishlist.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months, disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category:

Identifiers such as basic contact details and certain order and account information
Commercial information such as order information, shopping information and customer support information
Internet or other similar network activity, such as Usage Data

Categories of Recipients:

Vendors and service providers who perform services on our behalf
Business and marketing partners
Analytics providers

Data Transfers

We may transfer your personal information to countries outside of your country of residence, including to countries that may not provide the same level of data protection as your home country. When we do so, we use appropriate safeguards for your information, such as Standard Contractual Clauses, to ensure that your data is adequately protected during the transfer.

Your Privacy Choices and Rights

Data Subject Rights (GDPR Compliance)

If you are located in the European Economic Area (EEA) or the UK, you have the following rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you and information on how we process it.
Right to Rectification: You can request that we correct any inaccuracies in your personal data.
Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data.
Right to Restrict Processing: You can request that we restrict the processing of your personal data.
Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to our processing of your personal data.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you can withdraw that consent at any time.

To exercise your rights, please contact us using the information in the "Contact Us" section below. We may ask you to verify your identity before responding to such requests.

Opt-Out Mechanisms

You can opt-out of:

Marketing Communications: Follow the opt-out instructions in our marketing emails or contact us to opt out of other forms of marketing (e.g., postal marketing or telemarketing).
Cookies and Tracking Technologies: Adjust your browser settings to manage Cookies and tracking technologies.

Sensitive Personal Information and Non-Selling of Data

We do not sell or share sensitive personal information, such as racial or ethnic origin, health information, or other sensitive data categories.

Data Security

We implement and maintain reasonable security measures to protect your personal information. These measures include technical, administrative, and physical safeguards designed to prevent unauthorized access, use, or disclosure. However, no security measures are perfect, and we cannot guarantee the security of your personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, and as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and maintain business records for analysis and audit purposes.

Data Breach Notification

In the event of a data breach, we will promptly notify you and the relevant supervisory authorities as required by applicable law.

Third Party Websites and Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.