Shipping Policy

 Last updated: 11.06.2024

Thank you for shopping at SS Sweet Home. We are committed to providing you with excellent service and timely delivery of your orders. Please review our shipping policy below.

Order Processing

• Processing Time: All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Shipping Notification: You will receive a notification with tracking information once your order has shipped.
• High Volume or Delays: During high volume periods or postal service issues beyond our control, there may be delays. We appreciate your patience and understanding.

Domestic and International Shipping Rates and Estimates

Flat Rate Shipping

• Flat Rate: We offer a flat rate of $9.99 for standard shipping on orders under $34.99 to the United States, Canada, the United Kingdom, and Australia.
• Free Shipping: Orders over $34.99 qualify for free standard shipping to the United States, Canada, the United Kingdom, and Australia.

Shipping Options and Rates

Note: Delivery times may vary depending on the destination and postal conditions.

International Shipping

Available Countries

• Countries: We offer international shipping to the United States, Canada, the United Kingdom, and Australia.
• Exclusions: Currently, we do not ship to other countries.

Shipping Rates and Delivery

Customs, Duties, and Taxes

• Import Duties and Taxes: Your order may be subject to import duties and taxes (including VAT) once the shipment reaches your destination country. These charges are not included in the shipping cost and are your responsibility.

Order Tracking

• Tracking Information: Once your order has shipped, you will receive an email with a tracking number.
• Tracking Availability: Please allow 48 hours for the tracking information to become available.
• Order Status: If you haven’t received your order within the estimated delivery time, contact us at info@sssweethome.com with your order number.

Shipping to P.O. Boxes

• Limitations: Some carriers cannot deliver to P.O. Boxes. Please provide a physical address for shipping to avoid delays.

Refunds, Returns, and Exchanges

• Return Policy: We accept returns up to 30 days after delivery if the item is unused and in its original condition. The refund will be for the full order amount minus return shipping costs.
• Damaged Items: If your order arrives damaged, email us at info@sssweethome.com with your order number and a photo of the item. We will address it on a case-by-case basis.

Contact Us

For further questions or assistance:

• Email: info@sssweethome.com
• Address: SS Sweet Home, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom