Last updated: 11.06.2024
At SS Sweet Home, we value your satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward refund process.
Refund Eligibility
To be eligible for a refund, your item must meet the following conditions:
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Condition: The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
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Proof of Purchase: You must provide the receipt or proof of purchase.
Refund Process
1. Request a Refund
To start the refund process, contact us at info@sssweethome.com with your order details, including:
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Order Number: The number associated with your purchase.
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Reason for Refund: A brief explanation of why you are requesting a refund.
2. Return Authorization
Once your refund request is approved, you will receive:
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Return Shipping Label: A prepaid return shipping label, if applicable.
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Instructions: Detailed steps on how and where to send your package.
3. Shipping the Return
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For Defective or Incorrect Items: SS Sweet Home will cover the return shipping costs.
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For Other Reasons: You are responsible for the return shipping costs unless otherwise specified, or these costs will be deducted from your refund.
4. Inspection and Approval
Upon receiving your return, we will:
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Inspect the Item: Ensure it meets the eligibility criteria.
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Notify You: Inform you if the refund is approved or rejected.
5. Processing the Refund
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Approval: If approved, your refund will be processed.
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Original Payment Method: Refunds will be issued to your original payment method within 10 business days after we receive your return.
6. Refund Delays
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Bank Processing Time: Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
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Follow-Up: If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at info@sssweethome.com.
Non-Refundable Items
Certain items are non-refundable, including:
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Perishable Goods: Food, flowers, plants.
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Custom Products: Special orders, personalized items.
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Personal Care Goods: Beauty products.
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Hazardous Materials: Flammable liquids or gases.
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Sale Items: Items sold at a discount or on sale.
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Gift Cards: Non-refundable and cannot be exchanged for cash.
European Union 14-Day Cooling-Off Period
For customers in the European Union, you have the right to cancel and request a refund for your order within 14 days of receiving the item. The item must be:
- In the same condition as received, unworn or unused, with tags.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
Damages and Issues
If your item is defective, damaged, or incorrect, please contact us immediately upon receipt at info@sssweethome.com. We will address the issue and ensure a suitable resolution.
Exchanges
Refunds are processed separately from exchanges. To exchange an item:
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Return the Original: Follow the return process for the original item.
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Reorder: Place a new order for the item you want.
This ensures you get your desired item quickly.
Contact Us
For any questions or concerns regarding refunds, please contact us:
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Email: info@sssweethome.com
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Address: SS Sweet Home, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom