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Refund Policy

Refund Policy

Last updated: 11.06.2024

At SS Sweet Home, we value your satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward refund process.

 

Refund Eligibility

To be eligible for a refund, your item must meet the following conditions:

  • Condition: The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • Proof of Purchase: You must provide the receipt or proof of purchase.

 

Refund Process

1. Request a Refund

To start the refund process, contact us at info@sssweethome.com with your order details, including:

  • Order Number: The number associated with your purchase.
  • Reason for Refund: A brief explanation of why you are requesting a refund.

2. Return Authorization

Once your refund request is approved, you will receive:

  • Return Shipping Label: A prepaid return shipping label, if applicable.
  • Instructions: Detailed steps on how and where to send your package.

3. Shipping the Return

  • For Defective or Incorrect Items: SS Sweet Home will cover the return shipping costs.
  • For Other Reasons: You are responsible for the return shipping costs unless otherwise specified.

4. Inspection and Approval

Upon receiving your return, we will:

  • Inspect the Item: Ensure it meets the eligibility criteria.
  • Notify You: Inform you if the refund is approved or rejected.

5. Processing the Refund

  • Approval: If approved, your refund will be processed.
  • Original Payment Method: Refunds will be issued to your original payment method within 10 business days.

6. Refund Delays

  • Bank Processing Time: Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
  • Follow-Up: If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at info@sssweethome.com.

 

Non-Refundable Items

Certain items are non-refundable, including:

  • Perishable Goods: Food, flowers, plants.
  • Custom Products: Special orders, personalized items.
  • Personal Care Goods: Beauty products.
  • Hazardous Materials: Flammable liquids or gases.
  • Sale Items: Items sold at a discount or on sale.
  • Gift Cards: Non-refundable and cannot be exchanged for cash.

 

European Union 14-Day Cooling-Off Period

For customers in the European Union, you have the right to cancel and request a refund for your order within 14 days of receiving the item. The item must be:

  • In the same condition as received, unworn or unused, with tags.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

 

Damages and Issues

If your item is defective, damaged, or incorrect, please contact us immediately upon receipt at info@sssweethome.com. We will address the issue and ensure a suitable resolution.

 

Exchanges

Refunds are processed separately from exchanges. To exchange an item:

  1. Return the Original: Follow the return process for the original item.
  2. Reorder: Place a new order for the item you want.

This ensures you get your desired item quickly.

 

Contact Us

For any questions or concerns regarding refunds, please contact us:

  • Email: info@sssweethome.com
  • Address: SS Sweet Home, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom